Buenos Aires Stay Luxury Frequently Asked Questions

Luxury Buenos Aires Stay Frequently Asked Questions

Who is Luxury BA Stay Apartments?
BAStay is Buenos Aires’s preferred provider of short-term luxury vacation apartments, long-term luxury apartment rentals, cheap Buenos Aires apartments and concierge services and tour guides for international holidaymakers, business travelers, embassy personnel and international companies since 2005.

What type of apartments can I rent?
We list over 1000 apartments on two websites and categorize our apartments as LUXURY, PREMIER and BUDGET. We find apartments for thousands of travelers and expatriates each year. Whether you are looking for Luxury BA Stay apartments or maybe cheaper Buenos Aires apartments, look no further, BAStay operates a multi-lingual one-stop real estate and tourism consultancy for Buenos Aires, Argentina and Uruguay.

What is the shortest time I can rent an apartment?
Luxury BA Stay Apartments are available for a long weekend, or truly flexible rental plans up to six months with an option to renew your agreement for one year. We aim to offer travelers the most flexible terms possible to suit both their travel plans and budgets. If you check out our property particulars, we publish both the minimum and maximum BA Stay rental periods for each apartment.

What is your apartment criterion?
Luxury BA Stay Apartments is the only company in Buenos Aires that publishes criterion for five stars Buenos Aires apartments and four stars Buenos Aires apartments. We are careful to ensure that all apartments meet our criteria and you will find only quality four-star apartments and luxury five star apartments on this website.

Do you charge fees?
We charge a flat fee of just USD$45 to:

process your reservation
prepare a rental agreement
meet you at your apartment
complete check in compliance
offer telephone & email concierge
provide a 24/7 emergency guest help line

Just USD$20 for out of ours-check-in
If you check in out-of- hours, or at a weekend, or on a public holiday, clients pay our concierge team an additional USD$20. This payment does not go to the company. The payment is for the concierge staying or arriving earlier than contracted hours and is instead of a gratuity. To be clear, you must ensure that your check-in completes before 19h00 PM or starts after 09h00 AM to avoid out-of- hours-fees.

What does the rent include?
Your rent payment is fully inclusive of all costs and includes all services, local taxes and utilities, apart from telephone calls. Every client receives a free rental mobile phone for the duration of your Luxury BA Stay subject to our standard terms and conditions (please ask). You avoid calling cards and expensive international roaming charges; you get a local number before you arrive; and a phone delivered direct to your door on arrival. Apartment landlines prohibit both international and mobile phone calls and require that you buy credit. Apartments come with a cleaning service and change of towels and linens at least once a week for BA Stays over one week. Please check out the property particulars for more specific information.

How do I reserve my apartment?

Select your apartment <Request Now>.
Check the online calendar to make sure dates are available.
Complete the on-line reservation form.
Confirm your request by completing our fact-find sent to you by our reservation’s team, this is most important as the questions we ask ensure that you get the right apartment and that guests can meet the terms offered by the owner – i.e. some apartments will not take children, others only take family groups, etc.
An advisor will contact you within 24 hours or the next business day to confirm availability and advise on the necessary steps to complete the reservation.
If you cannot wait or your requirement is very urgent, email info@bastay.com and call (00541148079046) during advertised office hours.
If you want to check in out-of-office-hours, weekend or bank holiday or same day call (0054911) 61670566 from abroad or 1561670566 when in Buenos Aires..

How do I guarantee my reservation?
Once you receive our full and final quotation confirming the totals cost:
Example for a rent of 1 week advertised @ US$1000, US$1000 Security Deposit:
20% Reservation Deposit      $ 200.00 (payable now)
Administration Charge           $ 45.00   (payable now)
Rent Balance Payable           $ 800.00 (payable in cash at check-in)
Refundable Security Deposit $1000.00 (payable in cash at check-in/returned at check-out)
Total:                                  $2145.00
* We quote and you pay rent and our fee in USA Dollars.
Completing your reservation could not be simpler.

You must immediately pay 20% of the total rent and our fee as a non-refundable rent down payment to securepay@bastay.com .
We use PayPal’s secure bank transfer, credit card, or debit card payment systems to receive your rent down payment and our fee.
Please see PayPal - one of the world’s most secure online global payment systems, www.paypal.com – we send you a PayPal generated email invoice, simply click the ‘Pay Immediately By Credit or Debit Card Link ’ or if you already have a PayPal account, use the send money option and pay securepay@bastay.com . You pay additional merchant fee of 4%.
If you do not want to pay on-line, you may transfer the full rent and security deposit to a US or European bank account only by agreement and 30 days in advance of travel. If you want to pay by bank transfer, please contact our offices.
You may also pay by Western Union.
Please note: We cannot confirm your reservation until we receive your rental down payment or rent in full.

How do I get into my apartment?
Our concierge team can arrange an airport pickup or you may make your own way to your apartment. You simply tell us when you will arrive and a member of our team will be at the airport to collect you, and take you to the apartment and handover your keys. If your check-in time takes our staff out-of-hours (earlier than 09h00 or at 19h00 or later, or it is Saturday, Sunday or a Public Holiday) late check-in fees will apply and we simply make a deduction from your security deposit.

When do I pay the balance of my rent and security deposit?
Our concierge will meet you at your apartment to complete our check-in compliance process and help you sign a rental agreement with the owner. At check-in, the owner will ask you to pay the balance of your rent and a security deposit - property owners only accept US Dollars or Euros by agreement. Please bring the exact amount of cash to the check-in. The maximum you may withdraw from a local ATM is USD$300.00 (or less, depending on your card and your bank) so do not rely on finding money on arrival. Please remember that if you cannot pay your rent balance and security deposit, you cannot check-in! If we have to arrange another check in you agree to pay a reduced administration fee of USD$30.00.

Who checks me out?
You must check out at 10h00 AM on the day of departure. Generally, the property owner will check you out and hand back your security deposit. Make sure that you arrange check-out with us when booking your apartment. If you want a late check-out some owners charge an additional day rent.

What if something goes wrong or I need some advice about my apartment?
The property owner supported by our concierge will assist you for the duration of your Luxury BA Stay. Remember that we may not own nor manage the property that you rent. Luxury BA Stay Apartments is a publisher. However, our concierge will check you into your apartment, ensure that the apartment is in good order, and provide contact details for both the property owner and our concierge team.

We also have a Complaint's Procedure.

Your concierge is available by telephone between 09h00 and 21h00 to answer all your queries and provide free advice - mobile no.1561670566. Out-of-hour you may contact the concierge team in an emergency at any time. Emails to admin@bastay.com we answer within 24-hours or the next business day, so do not use email in an emergency.

BA Stay Luxury is the British owned company in Buenos Aires and Buenos Aires’s premier agent for short-term luxury vacation apartments, long-term luxury rental apartments, and Concierge Services for international travelers, embassy personnel, Argentinean residents, and international companies since 2005. We find apartments for thousands of travelers each year. So, whether you are looking for BA Stay Luxury apartments or maybe you are travelling on a tight budget, look no further. BA Stay operates a multi-lingual one-stop travel and property consultancy for Buenos Aires, Argentina and South America.