Making complaints against Buenos Aires tourist service provider

Lodging complaints against Buenos Aires tourist service provider

Expect honesty, integrity and transparency in all our dealings.

Should you have a complaint about Buenos Aires Stay or the conduct of our employees, agents, or Trusted Partners, please email directors@bastay.com . We will respond within 24-hours.
Once you check into your apartment, Buenos Aires Stay strives to ensure that your stay in Buenos Aires is both comfortable and successful and we offer our support via our offices and concierge service.

However, it is important to note that Buenos Aires Stay cannot be held responsible for the actions of third parties and we neither own nor manage apartments. If there is a dispute between a tenant and property owner the company is only able to act as an ‘honest-broker’ to fairly arbitrate - where the parties involved agree that our mediation and decision is final.

Buenos Aires Stay constitutes an internet gateway for you to contact property owners and rent property subject to out Rental Apartments Terms & Conditions. Please remember we are not the property owner, and we are not responsible for the owner’s management, upkeep, or repair of the apartments published on our websites. Clearly, we have a responsibility to those who rent property or buy services from our websites, but that liability is limited to acting fairly and impartially in mediation and supporting justifiable claims against those who fail to meet their service offers and/or the terms of a tenancy agreement. Complaint’s process:

1. Please direct all complaints in writing to directors@bastay.com;
2. We send you an acknowledgement that outlines this complaint procedure;
3. We write to all parties concerned in an open and transparent manner;
4. We attempt to resolve complaints by telephone within 24-hours;
5. If fast resolution is not possible, we mediate between the parties;
6. The outcome of the complaints process is communicated to all parties by email.

Still unhappy with Buenos Aires Stay, a property owner, were a victim of crime, or experienced problems with a provider of tourist services in Buenos Aires, here is some useful information taken from the official local government tourist pages:

SAFETY	Buenos Aires is a safe city, but as in any other big city in the world, the tourist should take some precautions. For example, avoid leaving your purse or bag hanging from chairs in public places, as well as walking at night along poorly lit areas.
TOURIST OMBUDSMAN	If, during your visit, suffer some kind of abuse or discrimination, communicate whit the Tourist Ombudsman, phone number: 4302 7816. To contact personally, go to Ave. Pedro de Mendoza 1835 ("Benito Quinquela Martin" Museum) in the neighbourhood of La Boca. From Monday to Sunday, from 10 AM to 6 PM. Mail: turista@defensoria.org.ar
TOURIST POLICE STATION	This police station headquarters receives any formal complaints from tourists in cases of offenses, thefts, petty steal, losses, whereabouts, and failed meetings. It also works with crime prevention. You can also receive help in the case of extraordinary procedures before going to your respective embassies or consulates. You will get information from people speaking in English, Italian, French, Portuguese, Ukrainian, and Japanese. Address: Avenida Corrientes 436 telephone: 0800 999 5000 / 4346 5748 mail: turista@policiafederal.gov.ar
TOLL-FREE TOURIST ASSISTANCE LINE 0800 999 2838	An easy telephone for a difficult situation. Call from any public telephone booth. You can call to make a complaint about - Commercial abuse cases. - Thefts, offences, petty steals, losses, whereabouts and failed meetings. - Breach of services transactions. In these cases, Tourism Police Station, Tourism Ombudsman, and the Bureau of Consumer Protection become involved to resolve the situation. Toll – Free Tourism Assistance Line, every day from 9 AM. to 8 PM. You will get assistance from people speaking Spanish, English, Portuguese, Italian, and French.